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Hardware |
Admin |
Admin |
Athena |
DITR SLA |
Software |
Training |
Mobile |
|---|---|---|---|---|---|---|---|---|
Interview with Business Owners |
done. |
done. |
done. |
done. |
done. |
done. |
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Inventory of financial and process artifacts, tools |
excel draft |
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Quality of Service promises identified |
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Workflow diagram |
excel draft |
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Staffing model |
excel draft |
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Dashboard of Financial flow |
begun in May 2008. |
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Dashboard of Process flow |
done. |
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Simple BSC -- operational and financial metrics |
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Gap analysis and chart of improvements shared with Business Owners. |
begun 5/15/2008 with Jhose. |
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Next Steps response scheduled. |
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Overview
Content Tools
Activity