What are we trying to accomplish?
1. A major virtue of PMATS is its ability to create attractive emailable and printable invoices that reflect the RT ticket number. If PC Service shifts to TNSC then they lose that. 2. When Hans Dietrich ran MDS and had on-call SLAs to bill for, he used Word to create attractive invoices and emailed them. But he had to rekey most of the line item text. And so on. Need a better solution.
This effort tests the utility of Intuit's recent offering, Billingmanager.intuit.com, a free online invoicing engine. There's a nice synergy with Quickbooks, which we've partly adopted.
Who's Involved?
PC Service, DS MDS (On Call unit), who else?
Artifacts
See the attachments for sample invoices from my experimentation.
Process Changes this implies
How Are We Doing?