Help Desk Ticket Aging
Rob Smyser contributes these numbers. The exact process is really documented here --https://wikis.mit.edu/confluence/display/CSS/Ticket Aging
Aging Ticket Distribution |
FY08 Q2 |
FY08 Q3 |
FY08 Q4 |
FY09 Q1 |
FY09 Q2 |
FY09 Q3 |
FY09 Q4 |
FY10 Q1 |
FY10 Q2 |
FY10 Q3 |
|---|---|---|---|---|---|---|---|---|---|---|
> 90 days |
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> 30 to <= 90 days |
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> 14 to <= 30 days |
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> 5 to <= 14 days |
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Descriptive Text
here keep a copy of the text that wants to be in the righthand column of the Drupal page
More Detail
A writeup of how we get to these numbers is elsewhere in wikis, at https://wikis.mit.edu/confluence/display/CSSHQ/Aging+Tickets