- interim work - prototype for June 15, 2011
- "digesting the data"
- work on refining the model and creating the service maps
- enumerate other categories to be mapped
- walk through an entry at senior staff (Pat to set up)
- populate info in mind mapping software: MindJet Catalyst Login Page*** create 1 page business case and quote for MindJet as interim solution Mind Mapping SW Business Case.doc*** Pat to share with Barbara 3/18
- base assumptions
- deal professional services separately to see where they may fall (aka "the junk drawer")
- windows desktop support
- browser support
- deal professional services separately to see where they may fall (aka "the junk drawer")
- "digesting the data"
- Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): IS&T Library of Procedures in Hermes
- Pat will email SAPbiz outage report as example for urgent-response process: IS&T Outage Reports
- will archive reports after one year and start fresh
Category |
Service |
Solution |
---|---|---|
Communications |
Broadcast Video |
Cable TV |
|
|
IPTV |
|
Email |
|
|
Instant Messaging |
|
|
Calendaring |
|
|
Data Communicatons |
|
|
Remote Access |
|
|
Voice |
|
|
Voice Mail |
|
|
Conferencing |
|
Identity Management |
Authentication |
Kerberos |
|
|
Touchstone |
|
Authorizations |
Roles |
|
|
Moira |
|
Directory Services |
LDAP |
|
|
Hesiod |
Security |
Whole Disk Encryption |
PGP |
|
Data Auditing |
|
|
Incident Response |
|
Administrative Services |
Reporting |
Brio |
|
|
RAFT |
|
Data Warehouse |
|
|
Procurement |
|
|
Payroll |
ESS W2 |
|
|
Request for Reimbursement |
|
Human Resources |
|
|
Travel |
Concur |
|
EHS |
|
|
Training |
Enterprise Learning |
|
|
Lynda.com |
|
Facilities |
|
Academic Services |
Learning Management |
Stellar |
|
Learning Spaces |
|
|
Admissions |
|
|
Registration |
|
|
Software |
Abaqus |
|
|
MatLab |
|
|
Mathematica |
|
|
Maple |
Connectivity/Networking |
In Building Cellular |
|
Productivity |
Printing |
|
|
Platform Delivery |
|
|
Browser |
|
|
Office Applications |
|
|
Collaboration Tools |
Wikis |
|
|
SharePoint |
|
Desktop Back Up |
TSM |
|
Platform Access |
Citrix |
|
|
Athena Dial Up |
|
|
VWare |
|
Software Licensing |
|
|
Ticketing |
Request Tracker |
Operational Services |
Server Hosting |
|
|
Data Base Administration |
|
|
Server Back Up |
|
|
Server Administration |
|
|
Co Location Services |
|
Software Development Services |
Web Development |
DCAD |
|
Database Development |
DCAD |
|
Developer Tools |
Jira |
|
|
Bamboo |
|
|
svn |
Support Services |
Help Desk |
|
|
Consulting |
|
|
Usability |
|
|
Accessibility |
|
|
DITR |
|
|
Business Analysis |
|
|
Software |
|
|
Lap Loaner Program |
|
|
Device Management |
|
|
Cellular Contracts |
|
3/17: continue to flesh out categories
3/24: see what might be missing from categories or services by looking at products and where they would land
3/31: split into two sub teams and each map out certain categories over next month
4/7: present categories and portfolio entries to senior staff
Category Mapping
- Communications.pdf
- Academic Services.pdf
- Support Services.pdf
- Identity Security and Admin Services.pdf