Agenda for Sponsor Meeting 7/11/12

  • ITSM road map as subset of larger Customer Support road map
    • 3 year horizon (big picture)
    • identify pain points
    • identify stakeholders
    • clearly articulate end state
      • ITSM team
      • data
      • processes
      • shared practices
    • clearly define what is in and out of scope
      • several work streams but only some that Release Core is responsible for
        • Larger Remedy Change Management roll out in O&I
        • CMDB build out with custom UI
        • Help Desk ITSM process implementation (request, problem, etc)
      • connection/linkages to other work streams
        • knowledge management
        • additional support tools
        • pipeline enhancements
    • start o make connections to the road maps where possible
  • would Barbara and Mark cosponsor this larger effort?
  • what deliverables for next sponsor meeting 8/9?

Pat to schedule ITSM Road Map brainstorming session after 7/11 sponsor meeting

Release Core new product requests - Oliver will create separate public queue for staff to escalate to

  • No labels