IS the Remedy CMDB a suitable option to house the service portfolio information?
Demo with BMC
Look at how we consume the data:
Human consumption (common vocabulary)
Systems (web site, RT, Remedy)
Service families could be part of categorizations in Remedy
We need use cases for using API (SOAP)
Website could take feed from CMDB via API
The format would be different
Pat - populate dev environment with offerings and related information (technical service) with corresponding CIs related
Oliver - look at APIs
Something to Barbara and Mark by end May
Sponsor meeting early June
Take June to look at requirements and see what could be solved by business process as opposed to a tool
Move towards ITSM project team or steering committee