Sample weeks for FY2010:
July 13-19, 2009
October 19-25, 2009
January 25-31, 2010
April 12-18, 2010
Potential topics:
- Time spent -
Include not only when you are physically helping a person, but also other reference work including work on subject guides, research for ref consults.
How would we use the data?
What is the value of knowing how long someone spends on reference?
To better understand and justify local vs. system-wide work
Potentially may help inform staffing
To get a picture of how much reference happens at the desk and other service points
Is this the right time for this?
Challenge - how to break down time intervals
Time log?
- Patron satisfaction (with service and perception of accuracy)
- Accuracy
- Information-seeking behavior
- Tracking referrals