The Developer Services and Platform Support team performs much of the enterprise-application management for ISDA. Our Integration Coordination Manual provides all of our current policies, procedures, and best practices for ISDA in this area. The latest draft of the full manual is here. 

Summary of Procedures

Incident and Problem Management

When in doubt, email isda-support@mit.edu to find out where to get assistance for any ISDA service.

If you know that you specifically need DSPS's support for system integration assistance or an enterprise service that we support, map-support@mit.edu.

Change Management

The ISDA Pipeline group allocates our resources and prioritizes our projects. They can be reached at isda-pipeline@mit.edu. 

Release Management

We have many guidelines for optimal configuration and management of IS&T hosted environments, management of source code, and deployment procedures.

Configuration Management

We have many reusable, open-source application-server components. We also provide guidelines for the successful administration of them.

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  1. Paul B Hill

    Shouldn't the manual simply be written in the wiki instead of being a PDF attachment?