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As it turns out, Lenovo Thinkpads CAN be serviced at the IS&T walk-in customer service desk. Thinkpads are however the only model Lenovo apparently allows to be serviced off their company depot. For all of their other models Lenovo must be contacted and they will send a box for return to depot. If you are someone who expects reliability, word has it to stay away from Lenovo's Ideapad line for now.Also important to note that
Lenovo Thinkpads have long had a reputation in business for dependability, durability, and reliability. However this comes at a cost. Lenovo tightly controls the firmware of their machines so non-Lenovo certified parts or operating systems won't work in their machines. This means Linux Distros and lower versions of Windows (like Windows 7) could be blocked from installation. Also users will be unable to tweak the CPU or RAM clocking and hardware to boost performance. This makes Lenovo machines distinctively unsuitable for gaming or application where other non-shipped OS implementations or hardware customizations are required.
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