Welcome to the SHASS IT Documentation (and Support Wiki) Page

Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details.

Click here to go to the SHASS IT Homepage.

For the latest support news and critical security bulletins go here.

To help you on your way, we've set up this IT Documentation Wiki page as a helpful one stop IT resource.

Frequently Requested IT Resources and Services

Most Frequently Asked Questions

  1. Get MIT Certificates and Get MIT Certificate Authority
  2. Change Kerberos Password
  3. How to connect to MIT Secure (MIT Secure WiFi or direct ethernet cable connection to MITnet is required for printer access)
    1. I just changed my Kerberos Password and now I can't connect to MIT Secure
  4. How to Setup Your MIT Email
  5. How to Setup Exchange Email in Apple Mail
  6. How to Set up Out of Office Replies for your Exchange Emails
  7. Request static IP address/addresses from IS&T
  8. How to Add a Network (IP) Printer on a Mac
  9. Register your computer to MIT's network (All new machines must do this registration or they will stop connecting to the network properly after a few weeks. You must do this separately for the wireless AND wired connections if you're using DHCP. Machines using static IPs don't need to be registered.)
  10. Set up an email mailing list
  11. How to set up a mobile device at MIT
  12. Set up your MIT voip phone
  13. Connecting to VPN from off campus
  14. The MIT Zoom Landing Page for all your remote meeting and teaching needs
  15. The Slack Messaging and Collaboration Tool
  16. How to report Phishing and scam emails to IS&T
  17. The main IS&T Webpage can be found here.
  18. Is there information about the Exchange to Outlook 365 Email transition?
  19. Exchange to Outlook 365 Email Transition notes and instructions

Getting Started

  1. What new hires need to do IT-wise before their start date to ensure they hit the ground running
  2. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
  3. How to connect to MIT Secure (MIT Secure WiFi or direct ethernet cable connection to MITnet is required for printer access)
  4. Register your computer to MIT's network (All new machines must do this registration or they will stop connecting to the network properly after a few weeks. You must do this separately for the wireless AND wired connections if you're using DHCP. Machines using static IPs don't need to be registered.)
  5. Get MIT Certificates and Get MIT Certificate Authority
  6. How to Set Up Your DUO Two-factor Authentication
  7. How to Set Up Your MIT Email
  8. How to Set up Out of Office Replies for your Exchange Emails
  9. How to Setup Exchange Email in Apple Mail
  10. How to Setup Exchange Email in Mac Outlook
  11. How to Setup Exchange Email in Windows Outlook
  12. Official IS&T Office 365 Email and Calendaring Landing Page 
  13. Office 365 Email and Calendaring - What is my Quota and How do I Check it?
  14. Office 365 Email and Calendaring - How do I use Automatic Replies?
  15. Office 365 - Reserving Resources (Rooms) with Outlook on the Web
  16. Proper Care and Feeding of your Exchange/Outlook365 Email and Calendaring
  17. Access O365 Webmail: https://outlook.office.com/
  18. How to use Spam Filtering to stop spam emails 
  19. If you're using Spam Filtering, you should turn off Apple Mail's Junk Mail filter
  20. How to create your own DLC or personal website with MIT's WordPress Cloud Framework
  21. Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
  22. In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data. In particular be vigilant of PHISHING attacks.
  23. How to add an office network printer via IP address in Windows 10 (for this you will need the printer's actual IP address.  All internal printers at MIT start with 10.#.#.#)
  24. How to Add a network (IP) Printer on a Mac
  25. How to set up Time Machine backups on a Mac (external HD is required)
  26. Care and Feeding of external HDs used for Apple's Time Machine backup program.
  27. How to set up Windows Backup in Windows 7 (external HD is required)
  28. Sign up for MIT's Dropbox
  29. Step by step set up of MIT's Dropbox
  30. IS&T's Dropbox for Business Initial Set up Page (general help with all aspects of MIT dropbox)
  31. How to install and connect to MIT's VPN on a Mac from off campus.
  32. Need to teach or meet remotely? Visit the MIT Zoom Landing Page
  33. Getting started with the Slack Messaging and Collaboration Tool
  34. ZOOM: Setting up your Zoom Personal Room
  35. How to report Phishing and scam emails to IS&T

Purchasing

  1. How to plan the purchase of computer hardware to last the necessary amount of time
  2. MIT IS&T recommended computer hardware
  3. SHASS Printer recommendations
  4. SAP Web Purchasing (will be discontinued on February 15, 2014)
  5. ATLAS Purchasing (replaced SAPWeb on February 15, 2014)
  6. For Licensed MIT software downloads see "Software Downloads" below.

Preventative Maintenance and Security

  1. Proper Care and Feeding of your Exchange Email and Calendaring
  2. How to use Spam Filtering to stop spam emails
  3. How to report Phishing and scam emails to IS&T
  4. Safe Computing at MIT and Best Security Practices: Safe Computing presentation.pdf
  5. MIT users should install Sophos to protect against malware and virus attacks
  6. All Macs should be using Time Machine to provide local, disaster recovery backups for your Mac.  The Time Machine software comes on your Mac. All you need is an external hard drive connected to your Mac to run the backup. If you work with private client information, please contact either Albert or Dan first so we can make sure the drive you're using is encrypted.
  7. Care and Feeding of external HDs used for Apple's Time Machine backup program.
  8. All Windows 7 users and later should be using Windows Backup to provide local, disaster recovery backups for your Windows computer. Like Time Machine on the Mac, all you need is an external hard drive connected to your Windows computer to run the backup. If you work with private client information, please contact either Albert or Dan first so we can make sure the drive you're using is encrypted.
  9. For a secondary internet off site backups for just your data files, we recommend everyone use IS&T's newly adopted Crash Plan. We recommend everyone use BOTH Time Machine or Windows Backup AND Crash Plan to make sure all of your files are 100% backed up and secured.
  10. Lifehacker has a great resource on how to stay safe on public WiFi.
  11. Unsure if the network you're connecting to is safe? F-secure has an online router checker to attempt to verify.
  12. What is crypto? Here is a great primer on the nuts and bolts of encryption and why it's important.
  13. Best practices for travelers to secure their work, personal, and research data overseas.
  14. ZOOM: Limiting Access and Reducing Disruptive Behavior
  15. ZOOM: Setting up your Zoom Personal Room

Troubleshooting

  1. Troubleshooting 101: The easy stuff to do to hopefully get your computer quickly working again.
  2. Proper Care and Feeding of your MIT Email and Calendaring
  3. How to remove old certificates from Firefox. Do this only after quitting and relaunching Firefox (after renewing your certificates) doesn't work. Then you will need to get your certificates again.
  4. IS&T has a guide to troubleshooting renewed certificates that don't work.
  5. How to unset a hard drive from Time Machine on the Mac if you accidentally make it a backup drive.
  6. There are these Notification bubbles that keep appearing in the upper right corner of OS X. How do I turn Notifications off?
  7. How to connect from off campus to MIT via VPN on a Mac or Windows machine
  8. How to connect using DUO authentication to all MIT services that require it
  9. I just changed my Kerberos Password and now I can't connect to MIT Secure
  10. How to Set up Out of Office Replies for your Exchange Emails
  11. ZOOM: Limiting Access and Reducing Disruptive Behavior
  12. ZOOM: Setting up your Zoom Personal Room
  13. SOPHOS bugs/issues in Mac OS 10.15 Catalina and how to resolve them can be found here: https://community.sophos.com/kb/en-us/134552
  14. How to fix the GlobalProtect VPN if it won't login with your MIT certificates on the Mac OS.
  15. Apple Mail pinwheel/beachball of death in Mac OS 13 Ventura
  16. Word 2021 locks you out and won't let you edit anything

Equipment Disposal

  1. Please contact your section's SHASS IT Liaison if you would like any old equipment removed. They will SHAS IT who will happily take care of all steps of equipment deactivation, secure data wiping, and disposal.
  2. If you're comfortable having equipment removed yourself, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling. Before discarding unwanted equipment, please make sure that if the device has an MIT asset tag that it has been properly deactivated and that all confidential data has been securely wiped. Please contact your section's SHASS IT Liaison if you are uncertain how to do these steps.

Status Information

  1. Check 3Down to find out what MIT services are up or down

Business Help

  1. Dan and I are not allowed access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support.
    For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team or call 3-1101 (on campus) (617-253-1101 from off campus) and ask for Business Help.
  2. How to configure printing in SAPGUI to print to your printer.
  3. Cognos is generating a blank PDF report page.
  4. SAPGui for Mac won't quit or cancels shut down of Mac.
  5. Opening Data Warehouse Reports in BrioQuery on the Mac.
  6. The Data Warehouse Reports can also be found on reports.mit.edu via Cognos as well. Cognos is slated to eventually replace BrioQuery as the way to access Data Warehouse reports.

Software Downloads

  1. Download MIT licensed software  from IS&T (Office, Sophos, etc). MIT certificates are required.
    1. Adobe Creative Cloud (if you need Acrobat Professional you will need to be part of the MIT Adobe CC license)
    2. Sophos Anti-Virus
    3. MS Office

Exit

  1. If an employee is leaving MIT, there is an Employee Departure Checklist areas should use to make sure you capture all the information you may need after they leave.
  2. IS&T has a Leaving MIT informational page on things to think about when an employee leaves MIT.

IT Administrator Resources (for Systems Administrators)

About Us

SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.
This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).

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