LOB | Rate Model | Workflow | Tools Inventory | Quality of Service | |||
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DCAD | exists before this project |
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DITR SLA |
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Admin Desktop |
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Admin IT |
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Athena Hardware |
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| and Laptop Loaner Program | True FTE per LOB is broadly estimated; splot between LOBs needs refinement. | Awaiting value stream diagram and KPI dev. | Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
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PC Service |
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Software Licensing |
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Training |
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Mobile Device services |
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