LOB | Rate Model | Workflow | Operational and Financial Metrics | Tools Inventory | Quality of Service | Scorecard Complete |
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DCAD | exists before this project |
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DITR SLA | Interview Meeting held |
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Admin Desktop |
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Admin IT | Interview Meeting held |
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Athena Hardware and Laptop Loaner Program | Interview Meeting held; True FTE per LOB is broadly estimated; splot between LOBs needs refinement. | Awaiting value stream diagram and KPI dev. |
| Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
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PC Service | Interview Meeting held | Meeting held. Notes need writing. Business model document under development |
| Meeting held. Notes need writing. |
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Software Licensing | Interview Meeting held |
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Training |
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Mobile Device services |
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