Introduction
MIT uses Zoom Phone for its voice infrastructure. With Zoom Phone, you get assigned a 10-digit phone number that you can use to make and receive calls like you would with any other phone number. Calls are placed and received within the Zoom Desktop App, the Zoom Mobile App, or a physical desk phone. You can also forward calls to your personal cell phone number.
Features
- You get an MIT phone number, eliminating the need to share your personal phone number with colleagues.
- During a Zoom meeting, you can add outbound calls to the meeting by calling their phone number. They will appear as another participant (without video).
- Forward calls to a personal cell phone number. You can set this to be during business hours only, and disable forwarding during holidays. Forwarded calls will display your MIT phone number on your personal device's caller ID
- Configure separate call handling rules for Business hours, Closed Hours, and Holidays
- Voicemail to Email service.
Tips/Tricks
- You can dial the last 5 digits of other MIT phone numbers to reach that extension (instead of dialing the full 10 digits)
How to Request
Submit a ticket to cre-it@mit.edu.
F.A.Q.
How are calls made/received?
There are several options...
- Zoom Desktop App
- Zoom Mobile App
- A Physical Desk Phone
- Forwarding to your personal cell phone number (receive calls only)
Zoom Desktop App
With the Zoom Desktop App,
Calls can be made/received through the Zoom Desktop App, This is done so that you do not need to share your personal phone number with colleagues.
Zoom Phone allows users allows you to simultaneously receive phone calls at your MIT phone number via your desk phone and the Zoom application. You can also choose to forward these calls to your another number with conditions (for example, to your cell phone during regular business hours).
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