Introduction

MIT uses Zoom Phone for its voice infrastructure. With Zoom Phone, you get assigned a 10-digit phone number that you can use to make and receive calls like you would with any other phone number. Calls are placed and received within the Zoom Desktop App, the Zoom Mobile App, or a physical desk phone. You can also forward calls to your personal cell phone number.

Features

You get an MIT phone number, eliminating the need to share your personal phone number with colleagues.
During a Zoom meeting, you can add outbound calls to the meeting by calling their phone number. They will appear as another participant (without video).
Forward calls to a personal cell phone number. You can set this to be during business hours only, and disable forwarding during holidays. Forwarded calls will display your MIT phone number on your personal device's caller ID
Configure separate call handling rules for Business hours, Closed Hours, and Holidays
Voicemail to Email service.

Tips/Tricks

You can dial the last 5 digits of other MIT phone numbers to reach that extension (instead of dialing the full 10 digits)

How to Request

Submit a ticket to cre-it@mit.edu.

F.A.Q.

How are calls made/received?

There are several options...

Zoom Desktop App
Zoom Mobile App
A Physical Desk Phone
Forwarding to your personal cell phone number (receive calls only)

Zoom Desktop App

With the Zoom Desktop App,

Calls can be made/received through the Zoom Desktop App, This is done so that you do not need to share your personal phone number with colleagues.

Zoom Phone allows users to simultaneously receive phone calls at your MIT phone number via your desk phone and the Zoom application. You can also choose to forward these calls to your another number with conditions (for example, to your cell phone during regular business hours).

Configuring Zoom Phone

To configure zoom phone, go to https://mit.zoom.us and sign in to your account.

In the Zoom settings page, select Phone from the left-hand menu.

Here you can configure business hours, voicemail greetings, and call flows.

Recommended Settings

It is recommended that you use the following settings for your Zoom Phone.

Business Hours: Enter your normal working hours +/- 30 to 60 minutes. This will allow your desk phone to ring in the event you arrive early, or if you stay late. If you stay late one day and someone needs to "call you right back", they will be directed to your voicemail if they are calling outside of these hours.

Call Handling: It is recommended to add your mobile phone number here by clicking edit > Add Phone Number > External Number, and entering your mobile number. This will ring your mobile device whenever someone calls your MIT extension during the criteria you specify (e.g. during business hours).

Call Handling Ring Mode: Simultaneous will ring all of your devices and phone numbers at one; Sequential will ring one number after the other. Simultaneous is recommended, because it takes several seconds for the call to be transferred, and sometimes there is not enough time to answer it.

Max Wait Time: The length of time the caller will wait prior to being sent to voicemail or an operator. It is recommended to set this no greater than 25-30 seconds. Note that this time is for each call handling segment; if you selected sequential ring mode, it will wait that many seconds before proceeding to the next number. If you have several numbers, the caller will wait a long length of time before being sent to voicemail.

Greeting & Leave Voicemail Instructions: Use the templates on this page to set up your various greetings.

Delegation Settings

Not actually sure what these do...

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