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In recent years, quality of laptops have been hit or miss. The Covid Pandemic has also brought about levels of greedflation as prices have gone up due to rarity of parts but have not necessarily come back down to pre-Pandemic levels after the parts are plentiful again. Though most machines will last 3 years, users should always ALWAYS purchase warranties for their products for at least 3 years if possible and use Dropbox and/or backup programs like Time Machine on Mac, Windows backup on PC, or Crashplan internet cloud backup.

From 2021-2023, SHASS IT observed a higher than usual hardware failure rate in computer equipment, including equipment that were shipped new in box that were defective. We were observing laptops with component failures after 1 or 2 years. So far in 2024, the product lines appear to be better made and with significantly fewer reports of failures.

Current products on our DO NOT BUY list currently are:

  1. Acer. All products. Their products have had an unusually high number of failures and it has been reported by users that they are not honoring their warranties.
  2. Current batch of BAD Intel processors for PC. We are recommending users AVOID any machine with the affected processors.
    https://www.zdnet.com/article/intel-chip-bug-faq-which-pcs-are-affected-how-to-get-the-patch-and-everything-else-you-need-to-know/

Apple and Dell warranties

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