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Q2 -- already submitted
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Tools and Processes
* Internal DITR processes have been adjusted to increase efficiency and improve customer service (i.e. quarterly billing for all DITR services, improved vacation/sick tracking and coverage assignment)
* Started the analysis of the use and rate plans associated with the DITR portable devices.
* Altiris and Bomgar use has increased, thus improving the team's ability to accurately identify inventory in the field and provide remote support when needed.
* Update the DITR web pages to more accurately reflect our products and services.
Challenges:
Staffing
* Maintaining proper staffing levels to quickly respond to a growing demand for DITR services.
* Maintaining the high level of daily customer service, while reassessing each of the DITR programs and services to assure alignment with the goals and the mission of each team, the DITR group, and IS&T.
Work to Do Next
New Products and Services
* Finalize the cost benefit analysis of the Asset Recovery process for DITR machines.
Tools and Processes
* Finish the development and implementation of the comprehensive DITR inventory tracking database.
* Complete the definition and documentation of the mission of each DITR team, along with the services each provides to the MIT community.
* Complete the updating the DITR web pages to more accurately reflect our products and services.
* Find tools to assist in the tracking of on-call services and billing.
AdminIT ProgramAccomplishments
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