Format

For FY2010, each directorate will submit a two page report consisting of bullet points in these areas:

  • Accomplishments in this Quarter
  • Challenges Being Faced
  • Work Expected in Next Quarter

Each directorate will also submit up to two pages of metrics with analysis.

The latest published quarterly reports are always available at http://web.mit.edu/ist/about/reports.html -- here's where to go see what the other directorates say about themselves.

An expanded version of team metrics is available in the Metrics by Area section of the Metrics Clearinghouse

As Submitted to IS&T versions of CSS Quarterly Reports

The word documents distilled from Detailed reports below are available through the link below. 

CSS Quarterly Reports

FY10 -- Detailed QR Text and Metrics, for a CSS-internal audience

This section holds the unedited contributions from the Managers in all their glory...

  1. Application User Experience
  2. Departmental Services
  3. Faculty and Student Experience
  4. CSS Headquarters
  5. IT Security Services
  6. Metrics
  7. Service Desk
  8. Miscellaneous Emails Regarding the Draft Quarterly Report

FY09 -- Detailed QR Text and Metrics, for a CSS-internal audience

  1. Application User Experience
    1. ATIC, maryz
    2. Publications, mwiklund
    3. Training, mwiklund
  2. Departmental Services
    1. DCAD, jlreed.
    2. Managed Desktop Services , lavallch.
  3. Service Desk, goguen
    1. Software Licensing and Distribution, cgresham
    2. Telephone Client Support, janat
  4. ITSS, tjm
  5. Faculty Student Experience, othomas
  6. *Overall CSS Measures, smyser
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