Q3 -- awaiting content

IS&T Training Team
2009 Q3 Training Team Summary
Mark Wiklund
 Accomplishments

• In Q3 2009, the IS&T Training Team was actively engaged on multiple projects originating from all areas of IS&T. The team developed curricula, developed learning materials, and conducted training classes in support of support of MS Exchange Email & Calendaring, Coeus, SAP Appointment Redesign, Web Publishing, and other IS&T supported software and services. 
• During Q3, the team offered 67 classes attended by 221 students. Year to date totals are 230 classes attended by 1,137 students.

 Challenges for Q4
 

• Support the MS Exchange roll-out to the community
• Define cost/benefit metrics to ensure effective focus of training resources
• Launch planning process from 2009/2010 Q1 training offerings

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Q2 -- already submitted

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