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Work to Do Next
Tools and Processes
- Implement Data Encryption for users to protect sensitive data (P.I.I. and proprietary) as required by Massachusetts state law effective 1/1/2010.
- Continue to work on collaboration with IS&T
SLA Program
Accomplishments
Staffing
- To fill the position created when a former consultant moved to the Mobile Devices Support group, Pat Connelly was promoted from the AdminIT team to the SLA team.
- In order to successfully cover newly acquired SLA hours, a new consultant position was created. A contractor was engaged to take up the extra work while we continue the hiring process for another consultant.
- Total SLA consultant positions as of March 2009 = 11 (including Team Lead
Client Impact
- Two new contracts were added for the third quarter with a total of 12 hours. However, due to budget constraints, one contract reduced their hours from 16 to 8.
- Currently we have 33 contracts for a total of 318 hours per week. We are also administering 5 server contracts for 10 hours, total (attached charts).
- Short term (on-call) SLA work continues to come in and is being shared with the AdminIT section. A total of $6135 (102.25 hours) was billed in On-Call contracts.
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Challenges
Staffing
- Our hours are supplemented with the use of an outside contractor.
- The start of the vacation season is showing the fundamental benefit of our scheduling system. While coverage is tight, we are able to service our contracts.
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- Just as their Team Lead was settling back into his role, the team experienced the disruption of another military deployment.
- The daily tasks and responsibilities of the team lead must be backfilled again while Brian is away.
Work to Do Next
Staffing
- Identify work and professional development of skills and goals needed for the team to provide and support services used by the MIT students and others in the MIT community.
- Continue to develop the administrative and technical skills of the team.
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