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To this page will be attached further pages, which will organize the spreadsheet, brioquery and other tools used to generate metrics reports, as well as definitions and process maps for how to use them.  This is to reduce our reliance on any one laptop to produce and archive the whole portfolio.

Public-facing Measures Toolbox

Cllient Satisfaction Snapshot Surveys Toolbox

Monthly Process Dashboards Toolbox

ACD Statistics Toolbox

Ticket Analysis for Quarterly Reports Toolbox

DCAD Time Reporting Toolbox