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Chris Lavallee's email note for the DS contribution:
Here is the DS report. I also noticed that there was some overlap with the SD on some of the items. – Chris
IS&T Quarterly Senior Staff Report – for the period 10/1/2009 through 12/31/2009 (Q2 ‘10)
Operational Area
Client Support Services
Accomplishments
CSS Headquarters (HQ)
Service Desk (SD)
Faculty Student Experience (FSX)
Application User Experience (AUX)
IT Security Services (ITSS)
Departmental Services (DS):
• The internal changes to DS have improved coordination, communication, and efficiency between the DS teams.
• The development and implementation of the new tracking database has improved the tracking and reporting for the computer deployments through the Desktop Deployment and Maintenance group.
• Successfully created and maintain standard MIT Mac, Dell, and VMWare images for use in desktop deployments and support. We have also integrated the MIT Dell standard image into the Dell ordering process to allow for an MIT imaged machine to be shipped from Dell that is ready for deployment.
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