Barbara Goguen’s email note for the Service Desk contribution:
Hi, Elaine and Pat. Here is a first pass at accomplishments and goals for the Service Desk. In agreement with Steve, and with our Managers’ Meeting discussion, it would be great if we can figure out how to take all the separate team reports and consolidate them into a CSS report that eliminates the team specifics. Also, in case it does not show up on any individual team’s report, might we want to include anything about the work that went into the CSS Project reviews, FY11 budget exercise, and the new contractor approval process?
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