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FY10 Q2
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Barbara Goguen’s email note for the Service Desk contribution:
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- relocate Telephony staff from E19 to N42
- use matlab as example to step through entire process of licensing/acquisition, distribution and support with an eye toward streamlining and simplifying
- participate in response to IT Task Force recommendations related to centralized purchasing of computer hardware, centralized purchasing of computer software, streamlining/outsourcing help desk support
- establish small group training to improve knowledge transfer within the Service Desk, and in some cases with other IS&T colleagues
- continue on effort to consolidate more of the student hiring, training and supervision across branches of the Service Desk
- work with OIS and AUX to distribute updated Citrix ICA clients for Mac and Windows from IS&T software download site
- work with DITR to pilot distribution of a VMware image for business help applications.
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FY10 Q2
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