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FY10 Q1
From: Steven R Winig <swinig@MIT.EDU>
Date: Fri, 16 Oct 2009 15:25:28 -0400
To: "css-managers@mit.edu" <css-managers@mit.edu>
Subject: AUX Q1 Report Redux
In an attempt to shorten the AUX section (though it still may be a little long), I kept coming back to a general question:
- Does it make sense to represent operational metrics (e.g., # of training classes, # of accessibility reviews, cost per training hour, etc.) in the supporting metrics and leave the textual section for items that require explanation? One risk of this approach is that some areas will feel underrepresented in the report (but perhaps they will have to learn to live with that - maybe it will lead to further innovation!)...
Interested to hear others opinions...
-Steve
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Application User Experience (AUX)
In an effort to seamlessly integrate into the IS&T service delivery process, AUX participated in a number of early engagement pilots – including, but not limited to, MIT Business Intelligence (MITBI/RAFT), the American Recovery and Reinvestment Act (ARRA), Next Generation Learning Management Systems, and the Appointment Process Redesign. These pilots, in collaboration with both IS&T and the community, are producing metrics to begin quantifiably measuring the value of early engagement.
Additionally, the team has spent some time redefining our core services. In some scenarios, this has led to an expansion of our services (e.g., the usability team is now performing reviews on documentation). In other scenarios, this has led to a refinement of our services (e.g., pushing out authoring on IS&T’s new website to non-publications personnel).
CSS has improved access to information by unveiling the new IS&T website with the Communication Team and introducing the concept of information search wizards (e.g., Email Configuration and Exchange calendaring) to help individuals find relevant information in a faster and more efficient manner.
In support of MIT’s energy initiative, IS&T retired print newsletters and brochures in FY2009. Since this was a major source of marketing for the training organization, the team is in the process of developing a more comprehensive marketing and communications strategy.
I THINK THE FOLLOWING OPERATIONAL INFORMATION SHOULD BE REPRESENTED IN OUR METRICS
In this quarter, the Training Team led 89 classes and had over 450 participants.
With the return of the student community, Accessibility and Usability Services saw an 8% increase in Accessibility Reviews and over 190% increase in Usability Services. The ATIC Lab ( Adaptive Technology Information Center) saw an increase of 15% in student users, a 62% increase in Adaptive Technology Requests, and over 330% increase in Alternate Media Requests (production of alternative formats of standard/inaccessible course materials for MIT students).
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