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Upcoming Goals for Q4:
• Dell business process study of the Service Desk
• Matlab renewal by June
• AutoDesk license renewal
• VMware images ready for early summer deployment
• Citrix 10 documentation published in Drupal
• Campus Preview Weekend presence by Service Desk
• Windows 7, 64bit support coming
• Oracle client for Windows 7 release
• Work towards process for upgrading RT, to be completed between FY10 and FY11
• Performance appraisals
• SAPGui for Windows 7 release
• Cross Training of CSRs to broaden their technical skill sets
• Laptop recommendation changes
• Work on printer recommendations
• Reviewing documentation released by AUX with Service Desk consultants
• Internal billing updates, exploring TNSC billing model and tool
• ACD clients updated with new IP address for ACD server
• Outlook mrhalp Exchange profiles installed on all service desk computers to enable better troubleshooting
• Call center to migrate some phones to VoIP
• Exchange test matrix complete
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Aufiero's email to Sheppard (dated 4/12/2010)
SUBJECT: Quarterly Report Update
Hi Patricia,
I will check in with you later this morning to let you know if I received anymore contributions from the managers. I checked my email and the wiki page, but none have come in yet.
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Elaine E. Aufiero
CSS Administration
Massachusetts Institute of Technology
IS&T-CSS Headquarters
77 Massachusetts Avenue, Building N42-250D
Cambridge, MA 02139
Telephone: 617-715-2448
Fax: 617-258-6875
Email: eaufiero@mit.edu
IMPORTANT: IS&T IT staff will NEVER send you email requesting your password information. Please ignore any email messages that claim to require you to provide such information.
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Aufiero's email to Sheppard (dated 4/12/2010)
SUBJECT: Re: Update on Q3 Submissions
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