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- DS Issues and Trends
- We have seen an increase in more time intensive cases related to machines infected with viruses and malware requiring complete system rebuilds and restoring data from backup.
- Requests for DS related services (desktop renewal, desktop support, FileMaker development, web development) are increasing as DLCs are starting to explore alternatives to their current high cost of support and development.
- Requests for a content management services are increasing as people look for more functionality than static web pages can provide.
- Work related to preparation for the Exchange migrations has increased as the date for the retirement of TechTime draws closer and DLCs are scrambling to be placed on the migration schedule.
- DS FY10Q4 Goals
- Implement process for Asset Recovery for IS&T and community (carried over from Q3)
- Complete VIP Exchange Migrations (carried over from Q3)
- Meet year end revenue goals
- Continue to improve internal operations and work flows
- Implement new and improved processes for our service delivery
- Improve tracking and reporting mechanisms
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