Page History

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1. Background
   • Why do we apply support packs? 
     • HR/Payroll year end support packs are released at this time each year and must be applied before the up coming year's Payroll run.
     • This is opportunity to bring other support pack levels up to date
       • SAP recommends that our support pack level be current
     • We become more efficient and more effective organization in testing
2. Some Lessons Learned from 2008
   • What's New? Freeze date confusion
   • Comunication Communication - Wiki  https://ssit-docs.mit.edu/display/sapscripts/2009+Year+End+SAP+Support+Pack+Project
   • Project golives go-lives too close to freeze dates
   • Test scripts & Test Plans
3. Teams, roles, responsibilities
   • Business Owners
     • GL Reporting, JV - Magdalene Lee
     • HR/Payroll - Scott Ball
     • HR/Benefits - Judy Raymond
     • Facilities - Lisa St. Croix
     • Stockroom - Tammy Doyle
     • EHS - Laurie Veal
     • Spons. Billing - Doug Levie
     • Gen AR - Donna Cairns
     • Cashiers - Cheryl Whelan
     • Property: Kevin Milligan
     • Fund Centers: Peggie McGrath
     • IST Telecom: Allan Wallace
     • Tech Review: Jim Coyle
     • AP - John Larkin
     • Procurement - Mary Bacci, John Doyle
     • eCAT - John Doyle
     • Travel - John Doyle, Paul Arsenault
     • SMART - Mary Bacci, John Larkin
     • OSP - Steve Dowdy
     • OBO - Rob Slauzis
4. Schedule - Important Dates
   • Now - October - Plan, create master script catalog, improve test scripts, move pending work to production
   • 10/05/2009 - Last date to implement projects until freeze ends on 12/24/2009 (Except Open Enrollment & Union Structures)
   • 10/19/2009 - Production snapshot at end of day - will be used to refresh dev & test environments 
   • 10/22/2009 - Last date to implement support & enhancement changes until freeze ends on 12/24/2009
   • 11/03/2009 - 11/08/2009 Unit Test
   • 11/09/2009 - 11/22/2009 System Integration Test
   • 11/23/2009 - 12/09/2009 User Acceptance Test
   • 12/11/2009 - 12/13/2009 Golive Weekend
   • 12/24/2009   Development Freeze ends
5. Transport Control Proceedure Procedure
   • New Role of Transport Manager - John Tuttle
   • Support Pack related fixes follow support pack path  = SF2 > SH2 > PS1

   • Wiki Markup
     Critical Transports for PS1 fixes = SF2 >SF5/SH1 > PS1 > \[support pack path\] 

     • Critical Transports require approval form each of the following 3 groups: Primary Business Owner, SAIS Admin & SAIS QA
   • RT tickets are sent to SAP:: Test Issues queue, email = saptest@help.mit.edu
6. Questions?

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