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  1. Background
    • Why do we apply support packs? 
      • HR year end support pack are released at this time each year and must be applied before the up coming year's Payroll run.
      • This is opportunity to bring other support pack levels up to date
        • SAP recommends that our support pack level be current
      • We become more efficient and more effective organization in testing
  2. Some Lessons Learned from 2008
  3. Teams, roles, responsibilities
    • GL Reporting, JV - Magdalene Lee
    • HR/Payroll - Scott Ball
    • HR/Benefits - Judy Raymond
    • Facilities - Lisa St. Croix
    • Stockroom - Tammy Doyle
    • EHS - Laurie Veal
    • Spons. Billing - Doug Levie
    • Gen AR - Donna Cairns
    • Cashiers - Cheryl Whelan
    • Property: Kevin Milligan
    • Fund Centers: Peggie McGrath
    • IST Telecom: Allan Wallace
    • Tech Review: Jim Coyle# AP - John Larkin
    • Procurement - Mary Bacci, John Doyle
    • eCAT - John Doyle
    • Travel - John Doyle, Paul Arsenault
    • SMART - Mary Bacci, John Larkin
    • OSP - Steve Dowdy
    • OBO - Rob Slauzis
  4. Schedule - Important Dates
  5. Transport Control Proceedure
  6. Test plans
  7. Questions?

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