...
President's
...
Report
...
-
...
FY10
...
Q4
- RT process mapping and documentation complete for IS&T
- RT upgrade to 3.8 development is underway
- Software Portfolio 2.0 completed
- VSLS product distribution mapping completed
- TNIS billing pilot completed
- IS&T Exchange Migration
- 11,000 accounts which is inclusive of new and transitioned accounts
- estimated 640 personal Techtime accountsleft to transition
- retired additional TechTime resources - 250 remaining assessment/action
- Executive Offices migration is complete with exception of MIT World
- recent migrations:
- May 24 - 26: Division of Comparative Medicine
- June 2: Biology
- June 7 Security Emergency and Management Office (SEMO)
- June 10: Center for Global Change Science (CGCS)
- June 10: MIT Conf Services
- June 11: Experimental Studies Group (ESG)
- June 15-18: Chemistry
- June 16: Office of Educational Innovation and Technology (OEIT)
- June 18: Center for Energy and Environmental Policy Research) and MIT Joint Program CEEPR/JP
- June 21: Department for Materials Science and Engineering (DMSE)
- June 21: Concourse and Terrascope
- June 22, 23, 25: MIT Energy Initiative (MITei)
- June 23: Engineering Systems Division /MIT Portugal Program/Center for Tech, Policy and Indust. Dev
- June 24: Writing and Humanistic Studies (WHS)
- June 28: MIT Museum
- June 29: Laboratory for Manufacturing and Productivity (LMP)
- June 30: Center for Materials, Science and Engineering (CMSE)
FY10 Q3
- established billing working group to brainstorm, validate and move recommendations forward
- ticketing tool business process mapping
- CSS complete
- IS&T complete by end of Q4
- software portfolio v 2.0 will be delivered in April
- VSLS product distributions mapping is 90% complete (process, activities and units)
- IS&T Exchange Migration
- key milestones for Q3 FY2010:
New accounts for incoming faculty, staff and students default to Exchange
Surpassed 7,000 accounts, 1,300 over last 90 days
Started with 13,000 personal Techtime calendars; down to 3,500
Started with over 600 resources, down to 400 - Recent migrations:
Administrative Services Chemical Engineering & MS
Alumni Association (AA)
Consortium on Financing Higher Education (COFHE)
DSL Office of Experimental Learning
Dept of Urban Studies and Planning (DUSP)
Earth Systems Initiative (ESI)
Environmental Health and Safety (EHS)
Libraries
Office of Research Development (ORD)
Open Course Ware (OCW)
School of Architecture and Planning
Dept of Athletics, Physical education and Recreation (DAPER) - Ongoing weekly/staggered staff migrations:
ChemE
School of Architecture/DUSP
Sloan – all staff are migrated; migrating remaining faculty - Upcoming migrations for Q4:
Aero/Astro - May
CEE - June
Center for International Studies Apr - May
Center for Real Estate - May
Comparative Medicine - mid May
DAPER - Mar - May
Experimental study group - June
Office of Corporate Relations – May
EAPS - June
Foreign Language & Literature - May
LAI - May
Physics - April 12-13
SOE HQ - Apr 26-28
VIP Executives and Admins - begin mid-April - mid-May
- key milestones for Q3 FY2010:
FY10 Q2
Patricia Sheppard's email to Elaine Aufiero (dated 1/7/2010) - for the CSS HQ contribution
SUBJECT: Q2 Narrative Bullets
FYI – to add to our report:
–
Patricia Sheppard
Business Manager
Client Support Services
------ Forwarded Message
From: Paul Heffernan <paheff@MIT.EDU>
Date: Thu, 7 Jan 2010 16:43:04 -0500
To: Patricia Sheppard <pshepp@mit.edu>
Subject: Re: Q2 Narrative Bullets
Pat,
I suggest the following change:
From:
CSS worked with GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All products under the MSCA are now available through IS&T at no cost to the customers.
to:
CSS worked with OIS, GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All Microsoft Office Professional products under the MSCA are now available through IS&T at no cost to faculty and staff, and may be installed on all MIT-owned machines.
Best, Paul Heffernan
______________________________________________________________________________________________
...
_
...
Patricia
...
Sheppard's
...
note
...
for
...
the
...
CSS
...
HQ
...
contribution:
...
Hi
...
all,
...
Below
...
are
...
the
...
big
...
bullets
...
I
...
would
...
propose
...
including
...
in
...
the
...
CSS
...
Q2
...
Report
...
(remember
...
we
...
have
...
limited
...
space):
...
Accomplishments
...
•
...
CSS
...
Billing
...
Project
...
documentation
...
has
...
been
...
completed.
...
For
...
each
...
line
...
of
...
business,
...
CSS
...
has
...
mapped
...
how
...
work
...
is
...
produced,
...
how
...
billing
...
is
...
actually
...
generated,
...
and
...
what
...
records
...
are
...
kept
...
where.
...
The
...
additional
...
benefits
...
of
...
this
...
effort
...
are
...
that
...
it
...
has
...
given
...
CSS
...
insight
...
as
...
to
...
business
...
owners
...
expectations
...
and
...
identified
...
gaps.
...
This
...
information
...
will
...
be
...
used
...
to
...
focus
...
future
...
opportunities.
...
•
...
Exchange
...
Migration
...
has
...
hit
...
significant
...
milestones
...
in
...
both
...
outreach
...
and
...
transitions.
...
The
...
IS&T
...
Community
...
Forum
...
was
...
held
...
on
...
10/8/09,
...
and
...
meetings
...
were
...
held
...
with
...
the
...
Asst.
...
Deans
...
in
...
November
...
as
...
well
...
as
...
Administrative
...
Advisory
...
Council
...
II
...
and
...
Administrative
...
Officers
...
in
...
December.
...
Completed
...
migrations
...
included
...
the
...
VP
...
of
...
Finance,
...
Department
...
of
...
Urban
...
Studies,
...
MIT
...
News
...
Office,
...
Chemical
...
Engineering,
...
Housing,
...
Aerospace
...
Studies,
...
Navy/Army
...
ROTC,
...
Public
...
Service
...
Center
...
and
...
MIT
...
Campus
...
Police.
...
•
...
CSS
...
worked
...
with
...
GovConnection
...
and
...
Procurement
...
to
...
institute
...
changes
...
reflected
...
in
...
the
...
Microsoft
...
Campus
...
Agreement.
...
All
...
products
...
under
...
the
...
MSCA
...
are
...
now
...
available
...
through
...
IS&T
...
at
...
no
...
cost
...
to
...
the
...
customers.
...
Future
...
Milestones
...
•
...
recommendations
...
for
...
CSS
...
Billing
...
process
...
improvements
...
•
...
VIP
...
Exchange
...
migrations
...
•
...
Software
...
Portfolio
...
2.0
...
(delayed
...
from
...
Q2)
...
•
...
implement
...
new
...
MathWorks
...
licensing
...
model
...
Also,
...
I
...
added
...
three
...
milestones
...
to
...
our
...
HQ
...
roadmap
...
we
...
worked
...
on
...
yesterday
...
(thanks
...
Elaine
...
!):
...
•
...
VSLS
...
business
...
planning
...
(Pat
...
and
...
Elaine)
...
Jan
...
thru
...
April
...
•
...
client
...
satisfaction
...
survey
...
improvements
...
(Rob
...
and
...
Elaine)
...
•
...
collaboration
...
with
...
Sourcing
...
on
...
procurement/acquisition
...
processes
...
(Paul
...
and
...
Pat)
...
I
...
realize
...
I
...
should
...
have
...
the
...
team
...
members
...
report
...
accomplishments
...
as
...
opposed
...
to
...
having
...
my
...
fingerprints
...
all
...
over
...
them.
...
We
...
will
...
do
...
that
...
going
...
forward.
...
For
...
this
...
round,
...
let
...
me
...
know
...
if
...
you
...
have
...
any
...
feedback
...
on
...
our
...
bullets
...
by
...
Tuesday.
...
Thanks
...
!
–
Patricia Sheppard
Business Manager
Client Support Services
_______________________________________________________________________________________________
...
_
FY10 Q1
The IS&T Software Portfolio v 1.0 was completed and presented to senior staff. It provides an overview of individual licenses by directorate, vendor, level of effort to maintain and purpose. This allows for bundling of licenses for price negotiation and spans third-party administrative, academic and development software, as well as open source and home grown applications.
Email/Calendaring Exchange Migration project successfully transitioned IS&T and pilot departments (OSP, HR, DUE and Sloan) to the new service. The team was able to improve the project going forward through lessons learned, including better defining resource needs, documentation and increased training.