Basics
- What is being released?
- Who is the primary contact/service owner?
Process
- Create product page for software grid
- Add any necessary pages to Hermes
- Publish product page
- Send announcement to mailing list TBD including:
Portfolio Questions
Support
- What happens is expected of the help desk when a client calls the for help desk?
- What is the escalation path? (rt queue, e-mail, phone, etc.)
Software
...
Distribution & Licensing
- How is the software going to be distributed?
- Who is permitted to download and install software?
- What is expected from software
- Is there a cost for the customer?
- When does the license expire?
- Who is responsible for renewal?
- Who pays for the software?
- Do users have a perpetual right to use?
Documentation
- Create product page for software grid
- Add any necessary pages to Hermes
Release
- Publish product page
- Send note to mailing list TBD including:
- Description of software Escalation path