We'll track training development and ramp-up of the Help Desk together since we're considering using the help desk to vet in-development training materials.
Help Desk On-Ramp
- Service-level agreements in development.
- Where do we store SLAs?
- Can Help Desk and Data Management Designates sign off or escalate to managers.
Training Curriculum Development
- Need semi-functional test system to begin training development
- Possible contact, Lisa Robinson, contacted 10/18
- Idea: Use help-desk ramp-up as practice ground for end-user training materials.