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  • Observations of Usability Problems & Possible Solutions
 

User

Usability Problems/Points of Confusion

Possible Design Changes

User 1

  • Create a Tournament
    • Problem locating "Create Tournament" button at the bottom of the page.  Thought it should/would be at the top of the page next to the Tournaments label.  (Monitor was fairly large resulting in little content at the bottom of the page, so eyes were not drawn to tournament button).
    • When inviting members, user expected that pressing "Enter" on the keyboard would result in adding another member.  However, the names had to be comma delimited
  • Search for/Join a Tournament
    • No problems
  • Update a Tournament
    • user thought that he had to check the Thought that check boxes on the side panel had to be marked to update the players' score.  Was slightly confused when nothing happened after checking the boxes.  As , resulting in slight confusion when there was no visible change. Quickly recovered as soon as he hovered over the round-robin matches matrix it was very obvious.  No problems with the score input. 
  •  
  •  
    •  
  • Manage a Tournament (make admin/boot player)
    • No problems
  • View a Tournament
    • No problems
  • Create a Tournament
    • Re-locate "Create Tournament" button closer to the top of the page.
    • Provide clearer instructions for inviting multiple users, such as 
      • indicating with instructions that names should be comma delimited
      • having the site automatically split user input with line breaks 
      • require manually adding a new input field for each invited member
      indicate with instructions that names must be comma delimited
      • * Search for/Join a Tournament
    • no No changes
  • Update a Tournament
    • Manage a Tournament
    • View a Tournament*  
    •  

User 2

  • confusion about the significance of the join period.
  • wanted confirmation that the task was done.
  •  Is there a concept of friend?

User 3

  •  Confusion about the difference b/w email and friends on the invite members popup.
  • Confusion about the necessity of filling out the join period.
  • Wanted feedback to confirm that the tournament was actually created.  Perhaps have a create button.
  •  Don't have affordances that do nothing.
  • What do all the icons in the header bar do? i.e. Is the logout button going to turn off my computer?

User 4

 

    • Although there was some initial confusion, everything seemed to make sense after a minute, implying that it would be easy to use/remember for the next time.
  • Manage a Tournament
    • No changes
  • View a Tournament
    • No changes

User 2

  • Create a Tournament
    • Problem locating "Create Tournament" button at the bottom of the page.  Thought it should/would be at the top of the page next to the Tournaments label.  (Monitor was fairly large resulting in little content at the bottom of the page, so eyes were not drawn to tournament button).
    • When inviting members, user expected that pressing "Enter" on the keyboard would result in adding another member.  However, the names had to be comma delimited
  • Search for/Join a Tournament
    • No problems
  • Update a Tournament
    • Thought that check boxes on the side panel had to be marked to update the players' score, resulting in slight confusion when there was no visible change. Quickly recovered as soon as he hovered over the round-robin matches matrix.  No problems with the score input. 
  • Manage a Tournament (make admin/boot player)
    • No problems
  • View a Tournament
    • No problems
  • Create a Tournament
    • Re-locate "Create Tournament" button closer to the top of the page.
    • indicate with instructions that names must be comma delimited
  • Search for/Join a Tournament
    • no changes
  • Update a Tournament
    • Although there was some confusion, 
    • Overall - after a few minutes everything seemed to make sense.  Implied that after learning how to do it once with a little trial and error, it would be very easy the second time around.
  • Manage a Tournament
    • no changes* View a Tournament
    • no changes

User 3

  • Create a Tournament
    • Problem locating "Create Tournament" button at the bottom of the page.  Thought it should/would be at the top of the page next to the Tournaments label.  (Monitor was fairly large resulting in little content at the bottom of the page, so eyes were not drawn to tournament button).
    • When inviting members, user expected that pressing "Enter" on the keyboard would result in adding another member.  However, the names had to be comma delimited
  • Search for/Join a Tournament
    • No problems
  • Update a Tournament
    • Thought that check boxes on the side panel had to be marked to update the players' score, resulting in slight confusion when there was no visible change. Quickly recovered as soon as he hovered over the round-robin matches matrix.  No problems with the score input. 
  • Manage a Tournament (make admin/boot player)
    • No problems
  • View a Tournament
    • No problems
  • Create a Tournament
    • Re-locate "Create Tournament" button closer to the top of the page.
    • indicate with instructions that names must be comma delimited
  • Search for/Join a Tournament
    • no changes
  • Update a Tournament
    • Although there was some confusion, 
    • Overall - after a few minutes everything seemed to make sense.  Implied that after learning how to do it once with a little trial and error, it would be very easy the second time around.
  • Manage a Tournament
  • View a Tournament
  •  *  Don't have affordances that do nothing.
  • What do all the icons in the header bar do? i.e. Is the logout button going to turn off my computer?

User 4

  • Create a Tournament
    • Problem locating "Create Tournament" button at the bottom of the page.  Thought it should/would be at the top of the page next to the Tournaments label.  (Monitor was fairly large resulting in little content at the bottom of the page, so eyes were not drawn to tournament button).
    • When inviting members, user expected that pressing "Enter" on the keyboard would result in adding another member.  However, the names had to be comma delimited
  • Search for/Join a Tournament
    • No problems
  • Update a Tournament
    • Thought that check boxes on the side panel had to be marked to update the players' score, resulting in slight confusion when there was no visible change. Quickly recovered as soon as he hovered over the round-robin matches matrix.  No problems with the score input. 
  • Manage a Tournament (make admin/boot player)
    • No problems
  • View a Tournament
    • No problems |
  • Create a Tournament
    • Re-locate "Create Tournament" button closer to the top of the page.
    • indicate with instructions that names must be comma delimited
  • Search for/Join a Tournament
    • no changes
  • Update a Tournament
    • Although there was some confusion, 
    • Overall - after a few minutes everything seemed to make sense.  Implied that after learning how to do it once with a little trial and error, it would be very easy the second time around.
  • Manage a Tournament
  • View a Tournament

Prototype Iteration

User

Create a Tournament

Search for/Join a Tournament

Update a Tournament

Manage a Tournament

View a Tournament

Overall Comments

User 1

  • Assumed that if the join period was left blank that it would close immediately and only 
    invited people would be a part of the tournament.
  • Assumed that if the join period was left blank that it would close immediately and only invited people would be a part of the tournament.
  • Wanted some sort of confirmation that they had completed creating a tournament
  • There was no “JOIN“ button on the tournament info. page, which led to confusion about how to join a tournament.
  • Did not think that the separation between your tournaments and global tournaments was necessary for the search results. Suggested just have all results on one page.
  • User was confused about where they should click to update score, on tournament image/where in the round robin image vs. on the expanding sidebar.
  • Tried to click on the names visible in the tournament image.
  • Felt that it seemed odd to have both a score and winner/loser option.
  • User was confused about where they needed to go to manage tournament details (i.e. boot a player, make a player an admin)
  • Was not sure if the player names were clickable.
  • Wanted feedback as to whether or not their action was completed. (i.e. if player was actually booted or made an admin)
  •  No issue here
  • User felt that the bi-panel homepage setup was not needed.  However, also mentioned that this could be due to the tasks given, since most of them did not require interaction with the notifications half of the homepage.

User 2

  • confusion about the significance of the join period.
  • wanted confirmation that the task was done.
  •  confusing regarding the results of the search.  Suggested having both search results from your tournament list and all global results.
  • Order of password popup & tournament info page seemed confusing.  Suggested that we change the order so that you click join on the tournament info page, which then takes you to the password popup.
  • Clicked on the score box on the tournament page.
  • Questioned if both score both and checking off winner/loser was both necessary.
  •  Wanted some sort of feedback as to whether or not Moe was made an admin.
  • Suggested having an icon next to people's names to differentiate b/w player vs. admin
  • Removing player should result in immediate removable of name from the player list.
  •   No issue here
  •  Is there a concept of friend?

User 3

  •  Confusion about the difference b/w email and friends on the invite members popup.
  • Confusion about the necessity of filling out the join period.
  • Wanted feedback to confirm that the tournament was actually created.  Perhaps have a create button.
  •  Confusion regarding the results of the tournament search. Initially thought that the tournament search box was for on your own tournaments.  Also, did not click on the see all results.
  • Tried clicking on the tournament icon located on the header bar.
  • Suggested potentially having tabs on the search results to differentiate b/w local and global search results.
  •  Confusion regarding how to dispute a score/ who is in charge of updating scores if incorrect.  Suggested possibly having both approve and reject buttons for the score update popup.
  •  Wondered why the list of players/tournament info sliding sidebar was not visible by default.
  • Suggested different ways to draw attention to the side bar including: (1) animating sliding out/in (2) having a boucing/glow effect when initally loads (3) checking the browser width & determining if there is enough screen real estate to show both the tournament info and the tournament visual.
  •   No issue here
  •  Don't have affordances that do nothing.
  • What do all the icons in the header bar do? i.e. Is the logout button going to turn off my computer?

User 4

 

 

 

 

 

 

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