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Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
We interviewed three people, each with a different background in musical groups (a cappella/musical theater), and used their responses to put together a portrait of both our potential users and their needs.
User Classes
Describe the user classes that you have identified, and their major characteristics.
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