GR1 - Project Proposal and Analysis

Who We Are

• Tara Krishnan
• Carlo Biedenharn
• Evan Moore

The Problem We're Solving

• College tourists often have trouble finding events/activities to participate in or visiting popular areas/picture spots on the day they visit in the surrounding area.
• College tourists may not have access to current students in the university for inquiries regarding more specific aspects of life at the university.
• Tour Guides have to spend time repeatedly answering common questions from tourists which detracts time from the tour.
• Tour Guides forget interesting questions they were asked during longer tours

User Analysis

Tour Guides

The tour guide would like more feedback from the tourists. They feel like things would go more smoothly if tourists asked more questions, rather than just going straight through the script. More feedback would allow more talking points for the guide as they go through the tour, rather than their having to fill up the empty time or space. They would also like to be able to facilitate ways of providing answers to tourists' questions that they do not know the answer to (e.g. refer them to someone else, how they can find out the information, etc.)

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• Receive more feedback from the tourists
• Encourage/facilitate more questions from tourists
• Have ways to facilitate tourists getting answers to questions they themselves may not know the answer to

Tourists

We define tourists as those who visit MIT and attend a college tour.

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• See more of the campus and MIT architecture
• Visit some of MIT's libraries

Tourist Office

The tourist office currently matches a tour guide to a tour group as first come, first serve. They would be interested in providing better matches and a method or organizing which tour guide gets which tours. They would also be interested in efficient methods of keeping track of the feedback they receive from tour guides and tourists.

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