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GR1 - Project Proposal and Analysis

Who We Are

  • Tara Krishnan
  • Carlo Biedenharn
  • Evan Moore

The Problem We're Solving

  • College tourists often have trouble finding events/activities to participate in or visiting popular areas/picture spots on the day they visit in the surrounding area.
  • College tourists may not have access to current students in the university for inquiries regarding more specific aspects of life at the university.
  • Tour Guides have to spend time repeatedly answering common questions from tourists which detracts time from the tour.
  • Tour Guides forget interesting questions they were asked during longer tours

User Analysis

Tour Guides

The tour guide would like more feedback from the tourists. They feel like things would go more smoothly if tourists asked more questions, rather than just going straight through the script. More feedback would allow more talking points for the guide as they go through the tour, rather than their having to fill up the empty time or space. They would also like to be able to facilitate ways of providing answers to tourists' questions that they do not know the answer to (e.g. refer them to someone else, how they can find out the information, etc.)

Goals/Needs

  • Receive more feedback from the tourists
  • Encourage/facilitate more questions from tourists
  • Have ways to facilitate tourists getting answers to questions they themselves may not know the answer to

Tourists

We define tourists as those who visit MIT and attend a college tour.

1. Academic Tourist

This tourist is interested in learning more about the academic side of student life at MIT. He is visiting other top schools in the area (Harvard, Brown, etc.). He's interested in learning more about students in his intended major and what their coursework is like. If he knew of other events on campus, such as student expos, activity fairs, etc., he would be interested in attending.  He'd also be interested in going to see some of the labs that students within his intended major work in, and what kind of research they do. Interested in what MIT is like compared to other colleges.

Goals/Needs

  • Connect with other students in his intended major
  • Find out about events held that day on campus
  • Visit labs of students within his intended major
  • Looking at the comparison of MIT to other colleges

2. Story Tourist

This tourist is interested in learning more about student life on campus. She would have been interested in visiting some of the dorms on campus to get a feel of dorm life and culture. She was interested in hearing more interesting stories about MIT and student culture. If she knew of other events on campus she would also be interested in attending. She was interested in questions ranging from general MIT stats (how many people go here, etc.) to questions that were more obscure (who did the artwork here, how long is the bridge loop, etc.). 

Goals/Needs

  • Visit dorms on campus and get a feel of dorm life
  • Find out more interesting stories about MIT and campus life
  • FInd out about events held that day on campus
  • Have all her questions answered

3. Parent tourist 

Their child is a prospective student for MIT. She would be interested in hearing about the different activities on campus that her kid could potentially get involved in. She would have also been interested in attending events on campus if she knew about them. Interested generally in making sure that her kid's needs/questions about MIT life are met and what MIT is like compared to other colleges for her kid.

Goals/Needs

  • Hearing more about activities students are involved in
  • Find out about events held that day on campus
  • Interested in making sure her kid's questions are answered and their needs would be met if they attended
  • Looking at the comparison of MIT to other colleges

4. General Visitor

This tourist is not touring MIT for college life and is not a prospective student. They are touring MIT in a queue of tourist attractions in Boston. Would have liked to see more of the campus, including MIT architecture, and some of the libraries.

Goals/Needs

  • See more of the campus and MIT architecture
  • Visit some of MIT's libraries

Tourist Office

The tourist office currently matches a tour guide to a tour group as first come, first serve. They would be interested in providing better matches and a method or organizing which tour guide gets which tours. They would also be interested in efficient methods of keeping track of the feedback they receive from tour guides and tourists.

Goals/Needs

  • Better methods of matching and organizing tour guides to tour groups. 
  • Efficient methods of tracking the feedback and information they receive from tourists and guides. 
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