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- Do you have any questions? If I can’t answer them now because it will interfere with the test I will definitely answer all unanswered questions at the end.
Scenario Tasks
These are the three tasks that users were given when interacting with our interface, the first roughly corresponds to the first and part of the second screen (mainly focused on searching), the second task targets the second screen (selection) and the third the third screen (planning the itinerary).
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Plan an itinerary for visiting the 4 schools selected in Task 2.
Observations
Task 1 (Search)
Most of the users were able to go through the first screen very quickly and with no confusion, entering the information and clicking the "Go" button to move on to the next task. However, some users made a couple of comments and there were a few key observations from this stage:
- For efficiency purposes, some users hoped that there would be autocomplete entries in the text fields on the search screen
- There was some confusion and learnability issues with the "Region" text field because users did not know how specific to be or what regions would be accepted in their search (one user suggested the "Region" being a menu of some kind so that users do not have to guess at whta the system wants)
- Some confusion about which fields were optional or whether every field was required.