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- He is confused why there is a "change answer" button.
- When navigating out of the medical questions page, the user tried clicking on one of the navigation tiles in the upper-left hand corner, thinking that it will bring him directly to the video chat page. Then he found out that it just brought him to the home page.
- After the user clicked on the video chat with Jose, he is confused what he can do at that point.
- Even though the user joined a video chat, he still thought that he could type to communicate with others.
- He didn't see the need to like or dislike the video chat.
- He sees two different ways to add friends, but he eventually chose to add Paul as friend through the video chat screen.
- "Why would multiple people want to video chat with Jose at the same time?"
- The user questions the usefulness of the website as facebook has a very strong networking effect. The elderlies' grandchildren wouldn't want to switch from facebook to AgeToPerfection.
Prototype Second Iteration Observations
Observations.
Usability problems you discovered from the testing. Describe critical incidents encountered by the users, but don't record users' names. Record these as a series of high-level takeaways, focusing on the usability problems you saw, rather than what each participant did. For instance, you might describe how you had some learnability issues with your prototype, as evidenced by users B and C clicking all of the menus to try to find option X.
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Prototype Second Iteration Analysis
User 2:
- The three filter buttons on the left under Medicine and Health screen is confusing.
- "Does the search bar at the top right only search for content under that specific page?"
- The user wasn't sure if he has to add friends with other participants first in order to see their video chat with Jose.
- "What happens if I 'dislike' the video chat?"
Prototype Second Iteration Observations
One recurring confusion users encounter is what's going on when they enter a video chat. The prototype screen shows a number of faces, but it is unclear what immediate actions the users can take.
The 'like' and 'dislike' buttons on the video chat screen and the filter buttons on each screen added confusions.
Prototype Second Iteration Analysis
We believe that the first critical incident is attributed to the fact that our low-fidelity prototype does not show the participants chatting in real time. Otherwise it would be pretty apparent that the user can just start conversing with the others.
Based on the principle of simplicity and the fact that the 'like' and 'dislike' buttons didn't serve much purpose, we decided to remove it in the 3rd iteration. The filter buttons on the Medical and Health page will be replaced by something more externally consistent with other applications' filter and sort mechanismIn summary, feedback from usability tests from the second iteration concluded that the design, although more full-fledged, now hampers usability by overloading each screen with too many features. This turned out to be confusing for both of our tested users, so would be safe to say, also complicated for elderlies as well. Hence, for our third iteration, we plan to take a middle ground to sacrifice some functionality and strike a coherent balance.
Prototype Third Iteration Photos
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