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During the initial phase of the pilot the pilot applications will always require an explicit customer action to "try Touchstone" if login fails by default. It should never re-direct there automatically, unless the user has at least once chosen to use Touchstone and set explicit preferences for their use of Touchstone.
Here is a screen shot of what a user of Stellar will see if a certificate is not presented to Stellar when logging in:
2) There are some "start-up" or transition aspects to using this service. It may slow people down, or require them to get some additional information before they can get to web-based information on which they depend to do their work or studies, and which is time-senstive. What can we say to someone about the benefits of this new system, which helps to offset the unfamiliar way of going about old tasks? We would expect clients to ask the following questions. What answers might we give?
a) Does this mean certificates are going away, and I won't have to get them any more?MIT X.509 Certificates are not going away in the forseeable future. They are used by many web sites on campus and even if all web sites decide to transition to MIT Touchstone it will likely take several years for all of the web sites to make such a transition given time and budget contraints.
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