I. General overview of change management - what is it and why do it?
- For IS&T, CM is simply the ability to document changes to hardware and software (we are not assessing changes at this juncture)
- The aim is to minimize the number and impact of any related incidents upon service (minimize risk)
- We need the ability to trace incidents and problems back to a particular change (triage and root cause)
II. Remedy overview
- we have licensed the tool
- it is currently used by DITR and Server & System Administration
- demonstrate how to enter a change
- demonstrate approvals and when they are triggered
- show case reports and what information is available
III. Schedule and preview business analysis meeting
- Sample recording of the first meeting: Introductory Demonstration of Change Management