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We conducted six user tests with our paper prototype during the class sessions. Two of these students were international (one was a graduate student and the other was an undergrad). We also ran two additional tests on international students in a dorm. Below are typed notes regarding each task and a summary of the feedback we received regarding each task.
Task 1
Notes
- Users generally click on input field and then start typing
- A couple of users use tab to move between input fields
- User sometimes tries click on hint bubbles
- User expected correct examples in hint bubbles
- One user would have preferred separate start and end date input fields
- One user thought “Relevant Coursework” meant include a single class
- One user tried to add a long-form description into “Comment” field
- Bullet points could prompt the user to use short, direct descriptions
- “Address” field might be confusing (is it a mailing, home, or college address?)
- “Comment” field might be confusing, consider changing to “Accomplishment”, “Task”, or “Objective”
- “Add Comment” link sounds like it saves the text typed in the “Comment” field
- Missing a “Save” or “Next” button on first iteration
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One tester asked us why we did not pre-fill education and biographic information on the resume, since they thought it was always necessary. In the second iteration, we pre-filled the biographic information these details and people appreciated it.
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- Added “Save and Continue” button on the bottom right corner
- Added a calendar selector for the date fields across the first task
Task 2
- Added a “Save and Continue” button on the bottom right corner
- Removed the “Save” button
- Pre-populated Education and Biographic Information in the resume as users always added these details to the resume
- Limited user input in Task 2 to a one-page resume. We will consider a pop-up notification indicating that the student is trying to add too much information
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