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FY13 FY14 marks the beginning of a IT Service Management Road Map, referenced in the larger IS&T Customer Support Road Map

Projects under consideration and  development will include:

  • Larger

...

  • Change Management roll out in

...

IT Service Management Sponsor Meetings
Enhanced Library of Procedures
New Product Requests
For New Service Requests, please see RT queue: IST:: Service Requests or email ist-service-requests@mit.edu

Please reference specific child pages below for meeting notes and artifacts.
connection/linkages to other work streams
knowledge management
additional support tools
pipeline enhancements