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- DS Accomplishments
- DCAD exceeded its Q4 revenue goal by 18% . The FY10 Q4 revenue goal represented (a 16% increase over the FY09 Q4 revenue goal) and its total FY10 revenue goal by 3% (a 21.5% increase over FY09 revenue actuals).
- MDS team completed renewal of desktop support SLAs for FY11, increasing growth to 34 DLCs and 310 contracted hours. This is a 13% increase in DLCs and a 7% increase in contracted hours from the levels at the beginning of FY10.
- DDM team continued the steady growth in DLC full charge deployments.
- DCAD implemented an Idea Bank instance for House Dining to enable DSL to get feedback from the community on House Dining.
- DCAD completely reprogrammed the Getfit@MIT web application. The site was moved to Drupal and a completely new design was implemented.
- DCAD kicked off the discovery and development of a FileMaker departmental academic program administration system for the EAPS, CEE, and BCS Graduate programs.
- DCAD presented several topics at the 2010 IT Partners Spring Conference (Search Engine Optimization, Managing an IT Project, What You Need to Know for a CMS Project, Using Social Media for IT, When to Use FileMaker Server)
- Completed renewal of desktop support SLAs for FY11, increasing growth to 34 DLCs and 310 contracted hours.
- Completed MDS and DDM teams completed the final Dell CFI Windows XP image (Build D5D12)
- DDM team completed the DDM Realignment Project and hosted a DDM Community Breakfast meeting with our customers outlining the new team and our services.
- DDM team completed Asset Recovery pilot with Apple, the last step in finalizing an asset recovery program for the computers deployed through the desktop renewal program.
- MDS team completed Completed the Exchange migration of TechTime users within DLCs that have desktop support contracts
- Successfully DS Plus successfully completed the migration of VIP (70 users) client base into Exchange environment, including the hardware and software upgrade preparation work required before migration.
- Assisted DS Plus assisted with the completion of upgrades of the network and VoIP phones in President's Office, VIP offices.
- Completed the DDM Realignment Project and hosted a DDM Community Breakfast meeting with our customers outlining the new team and our services.
- Completed Asset Recovery pilot with Apple, the last step in finalizing an asset recovery program for the computers deployed through the desktop renewal program.
- Continued steady growth in DLC full charge deployments.DCAD presented several topics at the 2010 IT Partners Spring Conference (Search Engine Optimization, Managing an IT Project, What You Need to Know for a CMS Project, Using Social Media for IT, When to Use FileMaker Server)
- DS Issues and Trends
- Requests for DS related services (desktop renewal, desktop support, database development, web development) are continuing to increase as DLCs look towards FY11 and explore alternatives to their current high cost of support and development.
- The number of desktop support SLAs in the next few quarters are increasing as DLCs increasingly “outsource” to MDS for their support, a cheaper option to hiring their own full time support.
- More departments are purchasing machines through DDM, which DDM handles as department-funded deployments.
- We continue to get requests for more CMS then static websites.
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