...
- DS Accomplishments
- DCAD exceeded its Q4 revenue goal by 18% . The FY10 Q4 revenue goal represented (a 16% increase over the FY09 Q4 revenue goal) and its total FY10 revenue goal by 3% (a 21.5% increase over FY09 revenue actuals).
- MDS team completed renewal of desktop support SLAs for FY11, increasing growth to 34 DLCs and 310 contracted hours. This is a 13% increase in DLCs and a 7% increase in contracted hours from the levels at the beginning of FY10.
- DDM team continued the steady growth in DLC full charge deployments.
- DCAD implemented an Idea Bank instance for House Dining to enable DSL to get feedback from the community on House Dining.
- DCAD completely reprogrammed the Getfit@MIT web application. The site was moved to Drupal and a completely new design was implemented.
- DCAD kicked off the discovery and development of a FileMaker departmental academic program administration system for the EAPS, CEE, and BCS Graduate programs.
- MDS and DDM teams completed the final Dell CFI Windows XP image (Build D5D12)
- DDM team completed the DDM Realignment Project and hosted a DDM Community Breakfast meeting with our customers outlining the new team and our services.
- DDM team completed Asset Recovery pilot with Apple, the last step in finalizing an asset recovery program for the computers deployed through the desktop renewal program.
- MDS team completed the Exchange migration of TechTime users within DLCs that have desktop support contracts
- DS Plus successfully completed the migration of VIP (70 users) client base into Exchange environment, including the hardware and software upgrade preparation work required before migration.
- DS Plus assisted with the completion of upgrades of the network and VoIP phones in President's Office, VIP offices.
- DCAD presented several topics at the 2010 IT Partners Spring Conference (Search Engine Optimization, Managing an IT Project, What You Need to Know for a CMS Project, Using Social Media for IT, When to Use FileMaker Server)
...