| Hardware | Admin | Admin | Athena | DITR SLA | Software | Training | Mobile |
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Interview with Business Owners | done. | done. | done. | done. | done. | done. |
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Inventory of financial and process artifacts, tools | excel draft |
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Quality of Service promises identified |
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Workflow diagram | excel draft |
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LOB | Rate Model | Workflow | Tools Inventory | Quality of Service | ||||
DCAD | exists before this project |
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| DITR | ||||
Staffing model | excel draft SLA |
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| Admin Desktop |
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Dashboard of Financial flow | begun in May 2008. |
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| Admin IT |
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Athena Hardware and Laptop Loaner Program | True FTE per LOB is broadly estimated; splot between LOBs needs refinement. | Awaiting value stream diagram and KPI dev. | Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place |
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Dashboard of Process flow | done. |
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Simple BSC -- operational and financial metrics |
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| PC Service |
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Gap analysis and chart of improvements shared with Business Owners. | begun 5/15/2008 with Jhose. | Software Licensing |
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| Training |
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Next Steps response scheduled. |
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| Mobile Device services |
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