February 25, 2013
- Approval configuration
- Service coordinators/service advocates will be offered the standard configuration we have been using since the pilot: Approvals
- User profiles
- Permissions: need base user profile for all IS&T that is view all modules
- Dave Soble will put together proposal for this work by 3/15
- Groups and roles will be determined during individual service roll out as per roll out process: Roll Out Strategy For New Service Offerings
- Permissions: need base user profile for all IS&T that is view all modules
- CMDB
- Pat will compare current business service listings to those in the IS&T Service Portfolio
- In the future we may want to explore operational categorizations vs product categorizations
- VPN
- Mark has this on the "to do" list
- Dave Soble is getting Mark a technical contact on the BMC side
- Mark has this on the "to do" list
February 13, 2013
Finalized Roll Out Strategy For New Service Offerings
Reviewed next steps:
- Chris Murphy will initiate demonstration (Step 4 of roll out) to be scheduled for Network Operations and Windows Infrastructure staff for end February
- Core Remedy team (Garry, Chris Gresham, Dave Soble and Pat) will review current configurations, roles and asset information in preparation for on boarding additional services 2/25
- Sponsor meeting 2/27
- Tim will initiate demonstration (Step 4) to be scheduled for Merchant Services for first week of March
- Pat will initiate demonstration (Step 4) to be scheduled for RAFT early March (after their next sprint)
February 4, 2013
Initial meeting to discuss scope and candidates for Remedy Change Management roll out.
...
Introduction to other teams
I. Schedule demonstration Demonstration for Chris Murphy week of on 2/11
II. Based on demo with Chris, possibly larger demo scheduled for his teams at the end of February3/7