Page History

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• Half-day Drupal training + documentation (FREE)
  • Posting, Deleting – Objects and Pages
  • User Management
  • Activity Management
  • SEO / Metadata

1. Marketing Strategy - they can use or to follow as a guide (FREE)

• • Free and paid social media strategies for all desired social media platforms
    • SEO cleanup (YouTube / SoundCloud)
  • Marketing campaign strategies
    • Partnerships / adjacent domains / co-marketing
    • Podcast creation / relationship building
    • Topics to cover

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1. 1. Management of daily social media (optional and FREE)
   2. Management of paid social media campaigns (optional and FREE)
   1. Email - package weekly newsletters and email announcement for new products; content provided by partner (optional and FREE)
   2. SEO - 2 monthly updated updates to search performance tracking and recommendations (optional and FREE)
   3. Weekly growth and performance tracking (optional and FREE)
2. Product
   1. Product Improvement Updates (FREE)
      1. Monthly product feedback sessions
      2. Design and development updates
      3. Co-creation workshops
   2. Podcast production (COST)
   3. Webinars (COST)
   4. Videos (COST)

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1. Site does not crash or have significant performance impairments

   1. IS&T maintains and monitors our servers. They are responsible for and closely watch server performance to ensure no interruptions of service. They maintain up to date software and server infrastructure

   2. Penzias maintains our platform.  IST monitors - then notifies Penzias. Multi-sites. Time to talk to IST. All virtual machines. New virtual machine needed. Databases are too big. Initiative is growing. Do we need a new server. Current site has [x] users. Spinning up similar sites. Lot of database tracking so will get bigger. Will be making vigorous use of email. Sent through odl.mit.edu server. Might want to separate now rather than later.

2. Software and patches are kept up to date -

   1. Penzias

   is doing patching. Everything up to Drupal is patched by IST - Linux, OS, Apache. Penzias patches Drupal.

   1. does all patching for the application layer

   2. IST does all patcihng for the infrastructure layers

3. All data on site is preserved and regularly backed up - .

   1. IST

   ,

   1. performs nightly backups

   . New sites made by Penzias - notification create a vhost. If retroactive database update goes bad. Autobackup of data before . Put site . Reasonable

   1. of all sites. In the event of any problems, data and platform can be rolled back to the previous version. 

   2. Thorough and reasonable measures are made by Penzias to ensure proper data backup procedures for all major site changes. 

4. Clear There is a clear channel for reporting site issues (ie DoneDone). - Hive is primary point of contact for reporting issues -- Hive has open line with Penzias during business hours -- Penzias is responsive -- respond with 24 hours with plan of action. Severity 1 issues can be reported through DoneDone. Penzias will kick a ticket to IST for load limits.

5. Penzias notifies ODL for server / site outages. IST would notify server owner. Make sure Hive is on that list.

6. Penzias responds within [2] business hours for
   (a). High severity bugs -- core site features don't work
   (b) Medium severity bugs -- 24 hours -- site works but basic features are broken -- are addressed during business hours.

    

    

DoneDone is assigned to a single person. Highly critical ones go to a specific email list at Penzias.

Site gets compromised. We let Penzias know. Site gets reset to prior version. Investigation begins. Has been done once before.

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1. 1. IST monitors servers for outages and reports them to Penzias.

   2. Any site issues experienced by partners can be reported to MIT Hive staff through email.

   3. In most cases, we will work directly with Penzias to address the issue as follows:

      1. For high severity problem where core site features do not work, Penzias will respond within 2 business hours.

      2. For medium to low severity problems, where the site is functional, but basic feature are not working correctly, Penzias wil respond within 24 hours.