Basic Services MIT Hive Offers:

Prior to going live:

  • Half-day Drupal training + documentation (FREE)
    • Posting, Deleting – Objects and Pages
    • User Management
    • Activity Management
    • SEO / Metadata

  1. Marketing Strategy - to follow as a guide (FREE)

    • Free and paid social media strategies for all desired social media platforms
      • SEO cleanup (YouTube / SoundCloud)
    • Marketing campaign strategies
      • Partnerships / adjacent domains / co-marketing
      • Podcast creation / relationship building
      • Topics to cover
  1. Content Strategy (FREE)
    1. What's the best way to write a post, do a podcast, organize a project, etc.
    2. General online copywriting skills
    3. Keyword research and SEO documentation
    4. Best way to organize content (tags/categories)

Once they go live:

  • Marketing - (6 month renewable)
    1. Management of daily social media (optional and FREE)
    2. Management of paid social media campaigns (optional and FREE)
    1. Email - package weekly newsletters and email announcement for new products; content provided by partner (optional and FREE)
    2. SEO - 2 monthly updates to search performance tracking and recommendations (optional and FREE)
    3. Weekly growth and performance tracking (optional and FREE)
  2. Product
    1. Product Improvement Updates (FREE)
      1. Monthly product feedback sessions
      2. Design and development updates
      3. Co-creation workshops
    2. Podcast production (COST)
    3. Webinars (COST)
    4. Videos (COST)

 

Platform Support:

  1. Site does not crash or have significant performance impairments

    1. IS&T maintains and monitors our servers. They are responsible for and closely watch server performance to ensure no interruptions of service. They maintain up to date software and server infrastructure

    2. Penzias maintains our platform. 

  2. Software and patches are kept up to date

    1. Penzias does all patching for the application layer

    2. IST does all patcihng for the infrastructure layers

  3. All data on site is preserved and regularly backed up.

    1. IST performs nightly backups of all sites. In the event of any problems, data and platform can be rolled back to the previous version. 

    2. Thorough and reasonable measures are made by Penzias to ensure proper data backup procedures for all major site changes. 

  4. There is a clear channel for reporting site issues

    1. IST monitors servers for outages and reports them to Penzias.

    2. Any site issues experienced by partners can be reported to MIT Hive staff through email.

    3. In most cases, we will work directly with Penzias to address the issue as follows:

      1. For high severity problem where core site features do not work, Penzias will respond within 2 business hours.

      2. For medium to low severity problems, where the site is functional, but basic feature are not working correctly, Penzias wil respond within 24 hours. 

         

 

 

 

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