Page History

	Hardware Repair Services	Admin Desktop	Admin IT	Athena Hardware & Laptop Loaner	DITR SLA	Software Licensing & Distribution	Training	Mobile Device Services
Interview with Business Owners	done.	done.	done.	done.	done.	done.
Inventory of financial and process artifacts, tools	excel draft
LOB	Rate Model	Workflow	Operational and Financial Metrics	Tools Inventory	Quality of Service Promises	Scorecard Complete
DCAD	exists before this project
Quality of Service promises identified		DITR SLA		Interview Meeting held
Workflow diagram	excel draft	Admin Desktop
Staffing model	excel draft			Admin IT	Interview Meeting held
Dashboard of Financial flow	begun in May 2008.					Athena Hardware and Laptop Loaner Program	Interview Meeting held; True FTE per LOB is broadly estimated; splot between LOBs needs refinement.	Awaiting value stream diagram and KPI dev.		Waiting for copy of excel spreadsheet from Ryan. PMATS access is in place
Dashboard of Process flow	done.				PC Service	Interview Meeting held	Meeting held. Business model document under development		Meeting held.
Simple BSC -- operational and financial metrics					Software Licensing	Interview Meeting held
Gap analysis and chart of improvements shared with Business Owners.	begun 5/15/2008 with Jhose.		Training
Next Steps response scheduled.		Mobile Device services

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