FY13 FY14 marks the beginning of a IT Service Management Road Map, referenced in the larger IS&T Customer Support Road Map
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- Larger Change Management roll out in Operations & Infrastructure: Remedy Change Management
- CMDB build out with custom UI (implementation of the IS&T Service Portfolio): Remedy Configuration Management Database Build Out
- Help Desk ITSM process implementation (request, problem, etc): Help Desk IT Service Management Process Implementation
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Enhanced Library of Procedures
New Product Requests
For New Service Requests, please see RT queue: IST:: Service Requests or email ist-service-requests@mit.edu
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