DRAFT
- cross-organizational - delivery of the service requires more than one service provider
- breadth - the number of people using the service; this may be measured by total number of users, e.g.
- faculty
- students
- DLC's
- courses
- depth - the level(s) of service offered - comeback to this one for more discussion
- is it a project or a service - does it have an end date?
- impact/value
- increase productivity
- prestige/leadership - is this a subheading under impact/benefit
- central to production and delivery of courses
- central to students accessing educational programs and materials
- ROI
- cost - what is the fully loaded cost of delivering the service